What Is Reverse Logistics? Key Advantages and the Complete Workflow

Reverse logistics is the practice of moving goods from the customer back to the company after delivery. This includes product returns, recycling, repair, and reuse. Businesses use reverse logistics to reclaim value from unsold or damaged products and reduce environmental impact. A well-structured reverse logistics process improves inventory management, enhances customer service, and reduces waste disposal costs. The process typically involves collection, inspection, sorting, refurbishing, and redistribution or proper disposal. As sustainability becomes more important, reverse logistics has become essential for companies wanting to reduce their carbon footprint and improve corporate responsibility. It’s a strategic function that benefits both the company and the customer when handled efficiently.